Understanding Healthcare

Be Comfortable Talking to Your Doctor

Choose a preferred language

© The Wellness Network
user headset icon

Need Help? We're Here for You

Our Member and Recipient Services Team is here to help you understand your benefits, find care, or resolve concerns.

800-510-9132
quit smoking icon

Call NC Quitline

Need support to quit smoking, vaping, or to quit other nicotine products? You can receive support including medicines free of charge:

800-784-8669
car and bus icon

Schedule Transportation

Need transportation to a doctor's office, pharmacy, or other covered healthcare service? Contact us to arrange your ride.

800-510-9132
Stethoscope icon

Provider Directory

Need to find a provider like a Primary Care Physician, Specialist, OB/GYN, or a Psychiatrist? 

Provider Directory
Related Articles
Read article
Wellness
Communicating with Your Healthcare Team

Watch this clip to help understand why communicating with your healthcare team in the hospital, and having an advocate for your behalf, is important.

Read article
Wellness
Medications and Medical Devices

Learn the importance of taking your medications properly, and using any needed equipment properly, so you can enjoy a safe recovery.

Read article
Wellness
Medication Safety (during Hospital Stay)

Watch this video to learn what information about your medications you should get or ask for with every dose.

Read article
Wellness
Understanding Your Medications & Procedures

Patients are often presented with a variety of treatments, medications and procedures that can be complicated and sometimes difficult to understand, both in terms of the expected result, but also in terms of possible side effects. One of the best ways to overcome this challenge is for patients to ask a lot of questions of their healthcare providers, so they can make the most-informed decisions for their own care. Patients can also play an important role in preventing infections while they are in the hospital.